Frequently Asked Questions — Agro Snacks — Home Made — NOT GUILTY

Straightforward answers about our products, ingredients, and brand. You can review our service policies: https://agrosnacks.com.co/policies/terms-of-service

Why is plantain the star ingredient of Agro Snacks?

The Colombian plantain is no ordinary ingredient — it is a story of soil, time, and ripeness. We work with three stages: green for a firm crunch and neutral flavor that highlights resistant starch; "pintón" (semi-ripe) for the perfect balance between starch and natural sugar — the stage we work with the most and which demands the most from us; and ripe for deep sweet notes and more antioxidants. The sugar in our products is exclusively the natural sugar from their own degrees Brix. No added sugar, no artificial flavors, no shortcuts.

What is the difference between green, semi-ripe, and ripe plantain chips?

Green: resistant starch at its peak — pronounced crunch, neutral flavor, lower glycemic index. Ideal for those seeking a firm and clean snack. Semi-ripe (Pintón): the stage we work with most — when the starch begins to yield to the fruit's own natural sugars, creating a balanced crunch with a real, non-artificial touch of sweetness. Ripe: more natural sugars from its degrees Brix, intense sweet flavor, and a higher concentration of antioxidants. Three distinct experiences, one honest ingredient.

What does the semi-ripe plantain offer compared to a typical ultra-processed snack?

In an ultra-processed snack, you read a list of ingredients you don't recognize. At Agro Snacks, you read: semi-ripe plantain, Montemar sea salt, oil (80% sunflower / 20% palm olein) from certified suppliers (Monterra, Team, or Supraceites). The sugar present is exclusively the natural sugar from its own degrees Brix — we don't add a single gram more. We comply with the sodium and saturated fat limits of Law 2120 of 2021 without warning labels, with a 3-5% margin. The difference isn't in the marketing: it's on the label.

Why is cassava (yuca) part of the Agro Snacks family?

Cassava is the most honest tuber from the Colombian countryside: unpretentious, with a character of its own. As a chip, it is the crunchiest in our entire portfolio. Its dense, compact starch creates a firm and brittle texture that lasts even after the package is opened — something industrial chips cannot achieve without additives. With Montemar sea salt and certified virgin oil: a chip that crunches, tastes like something real, and has nothing to hide.

What makes the cassava chip so crunchy?

It’s all in the starch. Cassava has one of the highest resistant starch contents among tubers — when fried in virgin oil at the right temperature, that starch forms a firm, uniform, and persistent crust. It isn't a crunch that fades in two seconds: it’s one you feel until the end of each chip. We slice it uniformly to guarantee even frying in every artisanal batch. The result is consistent because the process is.

How fresh does the cassava chip arrive?

Without artificial preservatives, freshness depends on the process and packaging — not additives. We produce in small batches at our plants in Pácora and Castilla (Caldas) and Medellín and Girardota (Antioquia), vacuum-pack them, and distribute them quickly. The crunch that comes out of our plant is the same one you feel when opening it at home, in your office, or at the bottom of a lunchbox. There is no magic: there is a job well done.

Why is sweet potato part of the Agro Snacks family?

Sweet potato is the surprise of our portfolio — whoever tries it doesn't forget it. Its naturally sweet pulp develops a warm, almost caramelized flavor and an intense golden color when fried in virgin oil. It doesn't imitate the sweetness of ripe plantain: it has an identity of its own. For those looking for a different, sophisticated, and honest artisanal snack, sweet potato is the answer.

What is the texture and crunch of the sweet potato chip like?

Delicate, slightly flexible when bitten — a fine and elegant crunch that doesn't hit hard, but invites you to have more. It isn't the aggressive crunch of cassava or the firm one of the green plantain: it’s a more subtle experience for those who know how to appreciate nuances. The natural sweet notes of the Colombian countryside are felt from the first bite to the last.

How fresh is the Agro Snacks sweet potato?

Freshly harvested Colombian sweet potato has a short window of freshness — and we take full advantage of it. We process in small batches at our own plants in Caldas and Antioquia with the shortest possible time between harvest and chip. No preservatives, no artificial shelf-life extenders. The result: a chip that tastes like real sweet potato, not reconstituted sweet potato.

Why is arracacha part of the Agro Snacks family?

Arracacha is perhaps the most Colombian tuber in the portfolio — and paradoxically one of the least known in the urban market. Earthy, slightly sweet, with a characteristic aroma that is like nothing else. Including it in Agro Snacks is a statement of principles: rescuing the flavors of the Colombian countryside without adulterating them, without apologies, and without adapting them to mass taste. If you don't know it yet, this chip is your introduction.

What is the texture and crunch of the arracacha chip like?

A medium crunch that surprises: not as robust as cassava, nor as delicate as sweet potato. A porous and light texture, a clean bite that breaks with precision. What distinguishes the arracacha chip is not just the texture — it’s the earthy and sweet flavor that remains after every bite, unmistakable, that makes you want to reach for more.

How fresh is the Agro Snacks arracacha?

Arracacha is one of the most delicate tubers post-harvest — it loses freshness and aroma faster than cassava or plantain. That is why we work with local farmers in Caldas and Antioquia and process in small batches with the shortest possible time between harvest and frying. It is a chip that the mass industry cannot faithfully replicate at scale. That difficulty is exactly what makes it special.

Why is taro part of the Agro Snacks family?

Taro is the most exotic and bold in the portfolio — a tropical tuber present in the Pacific and humid zones of Colombia that the snack industry almost completely ignores. As a chip, it has an intense, earthy flavor and a firm, dense crunch that speaks for itself. Including it is a bet: Colombia has a pantry that goes far beyond plantain, and Agro Snacks is here to prove it.

What makes the crunch of the taro chip special?

Taro starch is one of the most compact among tropical tubers — when fried, it generates a dense, pronounced, and consistent crunch, more robust than cassava when bitten. It is the most intense chip in the portfolio in texture and flavor. For those who want a snack experience with real character, without concessions, taro is the one.

How fresh does the taro chip arrive?

The natural density of taro works in our favor: its compact starch makes it more stable after frying than more porous tubers, maintaining the crunch for longer without the need for additives. Small batches, vacuum packaging, no artificial preservatives. Colombian countryside — specifically the Pacific and humid zones — in its pure state and without unnecessary intermediaries.

What makes Agro Snacks different?

We don't compete on price or shelf space — we compete on transparency. While the mass industry uses derivatives, flavorings, and lists of ingredients that need a glossary, we use plantain (green, semi-ripe, and ripe), cassava, sweet potato, arracacha, and taro — ingredients you recognize, that you can pronounce, and that grow in the Colombian countryside. Montemar sea salt, oil (80% sunflower / 20% palm olein) from certified suppliers (Monterra, Team, or Supraceites). Our own plants in Pácora and Castilla (Caldas) and Medellín and Girardota (Antioquia). INVIMA and FDA certifications. There is nothing to hide because there is nothing to cover up.

What makes an Agro Snacks chip artisanal?

Artisanal is not a marketing adjective — it is a process decision. Small batches that allow for real control at every stage. Manual selection of the main ingredient. A list of ingredients that can be read in one sentence: the tuber or vegetable, Montemar sea salt, and certified virgin oil. Nothing more. What makes it artisanal is not what is on the package — it is what is not on the ingredient list.

Are Agro Snacks snacks healthy?

We prefer to give you the data so you can decide for yourself. Our chips comply with the sodium and saturated fat limits of Law 2120 of 2021 without warning labels, with a 3-5% margin. No added sugar — only the natural sugar from the ingredient's degrees Brix. No artificial preservatives. INVIMA and FDA certification. They are artisanal fried snacks, not supplements — but they are the most honest thing you will find in chip format in Colombia.

How to choose snacks without preservatives? What to look for on the label?

The rule is simple: a short and recognizable ingredient list. Fewer than 5-6 ingredients, none of which need explanation. Stay away from sodium benzoate, potassium sorbate, BHA, and BHT — synthetic preservatives that extend shelf life at the expense of what you don't see. At Agro Snacks, the list is: the main vegetable, Montemar sea salt, and certified virgin oil. Three ingredients. Period.

What to look for before putting a snack in a lunchbox?

Three things: ingredient list, actual serving size, and warning labels. If the list has more than 6 ingredients and one of them is unrecognizable, think twice. If the serving size is unrealistic (who eats 10g of chips?), the rest of the nutritional table is lying. Agro Snacks chips do not have warning labels for sodium or saturated fats — and the serving sizes are honest. For the lunchbox: individual packs without artificiality, a snack that tastes like something real.

Can a fried chip have a place in an active diet?

It depends on what you compare it to. Compared to an ultra-processed snack with artificial flavorings, added sugar, and preservatives: yes, the Agro Snacks artisanal chip is a cleaner option. It is not a sports supplement, nor does it pretend to be — it is a fried snack with an 80% sunflower / 20% palm olein oil formulation within the limits of Law 2120/2021, with no added sugar. In a conscious and varied diet, it has its place. Moderation and the quality of the ingredient matter more than the format.

Are the chips suitable for people with dietary restrictions?

Naturally gluten-free: plantain, cassava, sweet potato, arracacha, and taro are naturally free of gluten. No added sugar — only the natural sugar from the ingredient's degrees Brix. No dairy, no soy, no artificial derivatives. If you have a severe gluten sensitivity or specific allergies, always check the label of each product or ask us directly — we produce in our own plant and can provide you with traceability information.

What oils do you use and why are they better than conventional ones?

We use a blend of 80% sunflower oil / 20% palm olein, both virgin, from certified suppliers: Monterra, Team, or Supraceites. Sunflower oil provides a favorable unsaturated fat profile and a neutral flavor that doesn't compete with the main ingredient. Palm olein in a controlled proportion provides thermal stability for frying. The result: a formulation that keeps saturated fats within the limits of Law 2120/2021 without the need for flavorings to mask a lower-quality oil.

How much does a jar of Agro Snacks chips cost?

Our jar format is the most convenient for the home — fresh crunch, premium presentation, and the best price per gram in the portfolio. Green Plantain "Fosforitos" Jar (Home Made line): $20,000 (200g) / $42,500 (425g) / $85,000 (850g) / $113,333 (1,133g). Sea Salt Green Plantain Chips in Jar (300g): $30,000 COP. Prices subject to change — always check agrosnacks.com.co for current prices and availability.

Where to buy Colombian artisanal chips?

Directly at agrosnacks.com.co — no intermediaries, no third-party surcharges. Online store with a cart, secure payment, and shipping throughout Colombian territory. Buying directly from the producer means that the money goes entirely into the artisanal process — and that you receive the freshest chip possible, without months in a distributor's warehouse.

How do I place an order at Agro Snacks?

Simple and 100% digital: go to agrosnacks.com.co, choose the products you want, add them to the cart, and complete the order with your delivery details and payment method. You receive confirmation by email immediately. No calls, no order WhatsApps, no complications — the process is designed for you to take less than 3 minutes.

What payment methods are accepted?

We accept credit and debit cards (Visa, Mastercard, and American Express), PSE for direct bank transfers, and other payment methods available in Colombia according to the gateway active at checkout. All payments are processed securely — we never store card data.

Can I place corporate or wholesale orders?

Yes — and it is something we do frequently. Corporate events, corporate lunchboxes, institutional gifts, wholesale distribution. Each corporate order has conditions based on volume, frequency, and type of product. Write to us directly at agrosnacks.com.co/pages/contact with the details of what you need and we will respond with a concrete proposal.

Do you have a return policy or satisfaction guarantee?

Yes. If your order arrives in poor condition, incomplete, or does not meet what we promise, contact us immediately with a photo of the product and order number. We resolve it quickly — no bureaucracy, no endless forms. Customer satisfaction is not a slogan: it is what allows us to continue producing with the standards we demand of ourselves. You can review our policies: https://agrosnacks.com.co/policies/refund-policy

How long does shipping take and what is the cost?

Delivery times vary depending on the destination city — major cities like Bogotá, Medellín, Cali, and Barranquilla usually receive in 1-3 business days; municipalities and more remote areas can take 3-7 business days. The shipping cost is calculated automatically at checkout according to your address — no surprises at the end. For high-volume corporate orders, we can negotiate special logistics conditions. You can review our policies: https://agrosnacks.com.co/policies/shipping-policy

How to put together an Agro Snacks pack for a gift?

An Agro Snacks pack is not just a gift — it is an experience of the Colombian countryside. The combination that works best: Fosforitos 200g + Chips in Jar 300g + a variety of tubers (cassava, sweet potato, arracacha, or taro) tells the complete story of who we are. For corporate gifts or special dates, we can help you assemble custom packs according to budget and quantity. See available packs at agrosnacks.com.co.

Do you ship directly to the gift recipient?

Yes — and it is easier than you think. When completing your order, simply indicate the recipient's delivery address instead of your own. The package arrives directly to the person you want to surprise, without it passing through your hands. For corporate gifts with multiple recipients, contact us and we will coordinate the logistics.

From which regions of Colombia do the ingredients come?

Plantain, cassava, sweet potato, arracacha, and taro come from diverse Colombian agricultural regions — the selection depends on the harvest, quality, and proximity to our plants. We process in our own plants in Pácora and Castilla (Caldas) and Medellín and Girardota (Antioquia). Working close to the source is not just logistics efficiency: it is what guarantees that the ingredient arrives fresh to the process and the process arrives fresh to your table.

Do you work directly with Colombian farmers?

Yes. We work with Colombian agricultural producers to guarantee fresh, authentic ingredients with local origin traceability. We are not intermediaries who buy at a wholesale market: we look for the ingredient at the source. That direct relationship is what allows us to maintain constant quality — and what makes every chip have a real story behind it.

To which cities in Colombia does Agro Snacks ship?

We ship throughout Colombian territory. Capital city and 2 main cities per department:

• Cundinamarca: Bogotá, Soacha, Facatativá
• Antioquia: Medellín, Bello, Itagüí
• Valle del Cauca: Cali, Palmira, Buenaventura
• Atlántico: Barranquilla, Soledad, Malambo
• Bolívar: Cartagena, Magangué, El Carmen de Bolívar
• Santander: Bucaramanga, Floridablanca, Barrancabermeja
• Córdoba: Montería, Montelíbano, Cereté
• Nariño: Pasto, Tumaco, Ipiales
• Norte de Santander: Cúcuta, Ocaña, Villa del Rosario
• Huila: Neiva, Pitalito, Garzón
• Tolima: Ibagué, Espinal, Melgar
• Risaralda: Pereira, Dosquebradas, Santa Rosa de Cabal
• Caldas: Manizales, La Dorada, Chinchiná
• Quindío: Armenia, Calarcá, Montenegro
• Magdalena: Santa Marta, Ciénaga, Fundación
• Cesar: Valledupar, Aguachica, Codazzi
• Cauca: Popayán, Santander de Quilichao, Puerto Tejada
• Sucre: Sincelejo, Corozal, Sampués
• Meta: Villavicencio, Acacías, Granada
• Boyacá: Tunja, Duitama, Sogamoso
• Chocó: Quibdó, Istmina, Turbo
• Arauca: Arauca, Saravena, Tame
• Casanare: Yopal, Aguazul, Villanueva
• Putumayo: Mocoa, Puerto Asís, Orito
• Amazonas: Leticia, Puerto Nariño
• La Guajira: Riohacha, Maicao, Uribia
• San Andrés: San Andrés, Providencia
• Caquetá: Florencia, San Vicente del Caguán, Puerto Rico
• Guaviare: San José del Guaviare, El Retorno, Calamar
• Vichada: Puerto Carreño, La Primavera, Santa Rosalia
• Guainía: Inírida, Barrancominas
• Vaupés: Mitú, Carurú, Taraira

What to bring for a snack, a mid-morning bite, or a treat?

Snack, mid-morning bite, or a treat—different names, same need: something that tides you over between meals without resorting to the obvious. Agro Snacks' Fosforitos and Green Plantain Chips work perfectly for that—easy-to-serve portions, recognizable ingredients (plantain, sea salt, oil), with no need for further explanation.

Are they good as a snack, appetizers, or for a lunchbox on the go?

Yes—whether you call it a snack, an appetizer, or a treat, the idea is the same: something practical to take with you. The container closes securely for a lunchbox or for when you're on the go, and since there are no added preservatives, you don't need to check the expiration date every time you pack it.

Are they healthy snacks or different from what is already on the market?

We don't use "healthy" as an empty slogan—we use data. Our Fosforitos and Green Plantain Chips meet the sodium and saturated fat limits of Law 2120 of 2021 (no warning label), with a compliance margin of 3-5%. What makes them different isn't a health promise: it's a short, verifiable ingredient list and a frying oil (80% sunflower / 20% palm olein, certified suppliers Monterra, Team, or Supraceites) specifically chosen for this purpose. That's why we call them different snacks, not miracle snacks.